Inbound Chat
Warmly’s inbound chat workflows, is a direct, affordable alternative to Drift’s conversational chatbot.
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“Before Warmly, we had literally no insights into customer behavior on our site. Now, we can capitalize on warm leads via AI chat and fire off sales emails that convert at 10x the rate of our normal sequences.”
Gavin Farr, Sales Manager, D2D Experts
Scenario
Your sales team wants to engage with all ICP prospects visiting your website, but you don’t have the resources for your team to enter each session manually and try to get the prospects to respond. Using Warmly’s Inbound Chat feature, you will be able to create an icon in the bottom right of the screen that enables prospects the ability to request to speak with your sales team (or book a meeting automatically, if you’d like!). From there, Warmly will notify you via a Slack notification letting you know that a prospect would like to engage, and your sales team can enter the real-time session from Slack to have a sales conversation with the prospect visiting your website.
Warmly’s Inbound Chat is a highly automated feature and is key for busy teams that want to be notified when prospects have exhibited a very high intent action, requesting to talk to the sales team. Use this feature if you want to provide prospects the ability to raise their hand, but don’t want to overtly engage with all key prospects visiting your website like Warmly’s AI Chat feature allows you to do.
Relevant Help Center Articles
See these Help Center articles for more detailed information about setting up Inbound Chat for your company.
See these Help Center articles to better understand how to create important segments within Warmly. Remember that segments are used to help you filter website traffic for your company-level ICP!
Interested in seeing the AI Chat playbook and understanding if AI Chat is a better option for your team? Look here!
Wondering how Warmly recommends you to engage with prospects real-time that are visiting your website when you enter their live session? Look here!
Questions?
This playbook was created by Ryan Beyer, Head of Customer Success at Warmly. Please reach out to his email at [email protected] with any questions or feedback.