Drift Left TigerGraph Stranded. Warmly Booked Them 5 Meetings in Six Weeks.

The Challenge

When Drift went dark, TigerGraph had no warning and no backup plan.

Late in Q2, a data breach triggered a chain of events that left TigerGraph's website chatbot suddenly offline. Braden Looper, Manager of Revenue Operations, reached out to Drift for answers. The response was silence. "Getting a response from anyone at Drift was awful," he said. For a lean RevOps team - Braden and one CMO covering everything - having their website go dark to inbound visitors wasn't a minor inconvenience. It was a gap in the middle of their go-to-market motion.

The search for a replacement started immediately.

The Solution

TigerGraph found Warmly in January and had it live within two weeks.

For a small team where nobody has time to manage a long implementation, onboarding was the first test. Warmly passed. "We had a great CSM that helped handle a lot of our challenges for us and pretty much held our hands - and took action on his own too, which was greatly appreciated," Braden said. "Me and our CMO are quite busy people. The onboarding process was very seamless."

Within a week, TigerGraph's knowledge base was loaded. Within two, the chatbot was fully configured and live on the site - trained on TigerGraph's content and ready to handle the technical questions their financial services and retail prospects tend to bring.

"Onboarding was simple. Maybe a week to get our whole information loaded and ready to go. In total two weeks where it was pretty much just plug and play for us." - Braden Looper, TigerGraph

The setup mattered because TigerGraph's buyers are technical. Graph database conversations go deep fast. The AI needed to hold its own, and Braden's engineering team came to the website to test it themselves - asking hard questions, checking the quality of the answers, and signing off on what they saw.

"I have technical people on my end that will come to our website and actually ask a question to see if it's answering correctly - and they come back to me saying, good, it's answering well." - Braden Looper, TigerGraph

The Results

In the six weeks before this interview, TigerGraph booked five meetings directly from their website - from zero.

That number matters more in context: TigerGraph has a sales team of seven or eight people selling into financial services and retail. Every meeting is meaningful. Before Warmly, their website wasn't generating any bookings through chat. Now it's an active part of the pipeline.

"Within maybe the last month and a half, we've booked around five meetings - from not booking anything from our website to now booking meetings. It's a strong signal on our end." - Braden Looper, TigerGraph

The ROI math is simple. "Right now we're over 100% on ROI from a meeting standpoint," Braden said. "It's all room for improvement each month." The goal going forward is to take every engaged visitor and turn them into pipeline - letting Warmly do the educating first, so the sales team only steps in when a prospect is already primed.

"Using Warmly is a lot of fun. It's very addictive. You could be on there all day, just looking at who's visiting your website. I don't know what's more addictive - that, or watching sports." - Braden Looper, TigerGraph

Five meetings in six weeks. A two-week onboarding. A chatbot technical enough for graph database buyers. That's what replacing Drift with Warmly looked like for TigerGraph.